Troubleshooting – Remote AIO & Server DVL
Devices Not Connecting
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Make sure both devices are connected to the same WiFi network.
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If using USB, enable USB tethering on your Android device.
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Restart Server DVL Pro and the Remote AIO app.
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Restart your router if devices still don’t detect each other.
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Disable VPN on both devices.
QR Code Not Scanning
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Ensure the QR code is fully visible on your PC screen.
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Increase screen brightness.
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Clean your phone camera lens.
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Allow camera permission in Android settings.
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Keep the phone steady and at proper distance.
Connection Detected but Not Working
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Allow Server DVL Pro through Windows Defender Firewall.
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Temporarily disable antivirus to test.
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Make sure no other application is using the same port.
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Restart both devices and reconnect.
Joystick / Piano / Desktop Tools Not Available
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These advanced tools are available only with Server DVL Pro.
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Make sure you installed the Pro version.
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Restart the server after upgrading.
Slow or Laggy Connection
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Use a 5GHz WiFi network if available.
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Reduce other heavy downloads or streaming.
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Close background apps on your phone and PC.
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For maximum stability, use USB tethering.
Windows Firewall or Antivirus Blocking
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Open Windows Security → Firewall & Network Protection.
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Click “Allow an app through firewall”.
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Make sure Server DVL Pro is checked for Private networks.
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If using third-party antivirus, add Server DVL Pro as an exception.
USB Connection Issues
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Enable USB tethering in Android settings.
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Use a data-capable USB cable (not charging-only).
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Try another USB port.
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Reinstall USB drivers if needed.
App Closes or Crashes
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Update to the latest version of both apps.
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Restart your device.
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Reinstall the Android app if necessary.
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Make sure your Windows version is updated.
Cannot Find Server Automatically
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Ensure both devices are on the same local network.
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Disable VPN.
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Check if your router blocks local device discovery.
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Use QR scan for direct pairing.
Security & Network Recommendations
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Always use a private local IP (example: 192.168.x.x).
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Do not expose the server to public IP.
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Avoid using public WiFi networks.
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Keep your Windows firewall enabled.
How to Reinstall Properly
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Uninstall Server DVL Pro from Windows.
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Restart your PC.
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Reinstall the latest version.
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Reinstall Remote AIO on Android if needed.
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Reconnect devices.
Still Need Help?
If the issue continues, contact us: